Refund policy
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you have the right to cancel your purchase within 14 days from the date you receive your goods, in accordance with applicable consumer protection legislation. Once your return has been received and approved, your refund will be processed as described below.
If a returned product shows signs of use beyond what is necessary to inspect its nature, characteristics, and functionality, we reserve the right to deduct an amount corresponding to any loss in value.
Return Conditions
- The product must be returned in substantially unchanged condition.
- The original packaging, accessories, and any labels must be included.
- A receipt or order confirmation is required.
- For returns under the right of withdrawal, the customer is responsible for the return shipping costs.
How to Return a Product
- Contact us at support@simedge.se and include your order number.
- We will provide you with return instructions as soon as possible.
- Carefully package the product according to our instructions and return it to us.
- Refunds are normally processed within 5–10 business days after your return has been received and approved.
- Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.
Warranty & Complaints
Warranty terms may vary depending on the manufacturer and product. Information about any applicable manufacturer's warranty can be found on the relevant product page or provided upon request.
In addition to any manufacturer's warranty, you are always entitled to submit a complaint regarding original defects in accordance with applicable consumer protection legislation.
Right to Make a Complaint
Under applicable consumer protection legislation, you have the right to report defects that existed at the time of delivery within three years from the date you received the product.
If you believe that your product is defective, please contact us as soon as possible. We will be happy to assist you.
What Is Covered by the Warranty and Right to Make a Complaint?
Covered
- Manufacturing defects.
- Material defects.
- Defects that occur during normal use and are covered by applicable law or the manufacturer's warranty.
Not Covered
- Damage caused by improper use.
- Accidental damage or external impact.
- Normal wear and tear.
- Damage resulting from unauthorized modifications or repairs.
Submit a Complaint
Contact us at support@simedge.se and, if possible, include a description of the issue along with photos or videos. This will help us process your claim more efficiently.
Contact
If you have any questions regarding returns, warranties, or complaints, please feel free to contact us at support@simedge.se. We are happy to help.